Everything you must know in one place

Registrar Office:

SOCIAL-HOSTING LTD

7 CORONATION ROAD, DEPHNA HOUSE, LAUNCHESE LONDON UNITED KINGDOM NW10 7PQ

Phone: +447555943571

Email: domains@hostinger.com

SOCIAL-HOSTING LTD legal entity code 62090, registered address 7 CORONATION ROAD, DEPHNA HOUSE, LAUNCHESE LONDON UNITED KINGDOM NW10 7PQ (hereinafter referred to as the “Company,” or “we”), shall undertake to ensure the security of personal information and the protection of rights of the visitors of the website (hereinafter referred to as the “Visitors”) while you use Social-hosting(hereinafter referred to as the “Website”) and the content of it. First and foremost, we DO NOT sell your personal information. However, when you visit or interact with our sites, services, applications, tools or messaging, we or our authorized service providers may use cookies, web beacons, and other similar technologies to make your experience better, faster and safer, for advertising purposes and to allow us to continuously improve our sites, services, applications and tools.

1. GENERAL INFORMATION ABOUT COOKIES

We use the cookies on our Website, to customize the functioning of our Website as much as possible, and can contribute to ease of use when navigating our Website. What is a cookie? A cookie is a small file placed onto your device that enables our Website features and functionality. For example, cookies enable us to identify your device, secure your access to the Website. They enable the Website to store the data, such as:

• Login data (IP address of the logging-in device, login time, location from which the login is attempted);
• Type of browser;
• Demographic data (age group, sex);
• Data about the fact how you browse the Website (which sections you visit, what products are you interested in).

Objectives, aims We use the cookies to:

• Ensure efficient and safe functioning of the Website; we use cookies to enable and support our security features, and to help us detect malicious activity on our Website;
• Understand, improve, and research products, features, and services, including when you access our Website from other websites, applications, or devices such as your work computer or your mobile device;
• Recognize the returning visitors of the Website; cookies help us show you the right information and personalize your experience; cookies also help avoiding re-registration or re-filling of the information by you each time you visit the Website;
• Analyse your habits so that the functioning of the Website would be convenient, efficient and would conform to your needs and expectations, for example, by ensuring that the Visitors would, without difficulty, find everything they are looking for;
• Measure the flows of the information and data being sent to our Website; we use the cookies for accumulation of statistical data about the number of users of the Website and their use of the Website;
• Targeting and advertising; by using the cookies we may collect information so that only relevant content is displayed for the browser by creating different target groups; we may use cookies to show you relevant advertising both on and off our Website.

We may, to the extent allowed by applicable laws, link the data, received from the cookies, with other information obtained about you from other legal sources (i.e., information about the use of the services, online account, our Loyalty program, etc.).

2. COOKIES USED ON THE WEBSITE

Each time you visit our Website, the long-term (persistent) cookies may be created, which stay in your browser after you sign-up and will be read by us when you return to our Website or a partner site that uses our services, and not deleted after you finish browsing our Website, and the short-term (session) cookies, which expire or are deleted after you finish browsing our Website (i.e., they usually last during the current visit to our Website or browsing session). Many web browsers allow you to manage your preferences. You can set your browser to refuse cookies or delete certain cookies. You may be able to manage other technologies in the same way that you manage cookies using your browser’s preferences. However, we note that the necessary cookies, as specified below, are necessary for functioning of our Website, and in case of your objections, we will not be sure about functioning of the Website or any of its portions or functionalities. We recite below the main types of cookies used on the Website according to their types, collected data, and duration of storage. 2.1. Cookies used by the Company Strictly necessary cookies These cookies are required for the operation of our Website. They include, for example, cookies that enable storage of information filled by you during the browsing session, enable you to log into secure areas of our Website. Without these cookies operation of the Website would be impossible or its functioning may be severely affected. Preferences / functional cookies These improve the functional performance of our Website and make it easier for you to use. These cookies remember the settings selected by the Visitors (for example, the settings of language and time zone). With the use of these cookies, the Visitors may avoid the changes of settings during each visit of the Website. These cookies also remember changes made by you in the Website (for example, in case you leave comment on the Website). These cookies do not track your behavior in other websites. Analytical / performance cookies These cookies show us if the Visitor has visited our Website before. The analytic cookies allow us to recognize and count the number of users of our website and see how such users navigate through our Website. We also use cookies to understand, improve, and research products, features, and services. For instance, analytical cookies may show us, which websites are visited more frequently, help us to record dysfunctionalities of the Website, etc. Marketing, targeting and advertising cookies These cookies record your visit to our website, the pages you have visited and the links you have followed. We will then use this information to make advertising displayed on it more relevant to your interests. The advertising cookies let us know whether you have already seen the specific advertisement or a certain type of advertisement, and how much time has elapsed since you saw it. We may use the cookies set by another entity so that we could provide the advertisement oriented more specifically to you. They are also used so that we could see the certain advertisements only a certain number of times and that it would help to measure the efficiency of advertising. 2.2. Third-party cookies Advertising cookies – some ads you can see on our Website have been provided by other legal entities. Some of these entities use their own cookies by analysing how many people have seen the specific advertisement or how many people have seen it more than once. The companies creating such cookies apply the policies prepared by themselves and we have no influence on the creation or storage of such cookies. We recommend you to take a separate interest in the Privacy Policy or the Cookie Policy of those companies, which will be placed on their websites. Other third-party cookies – in some web pages of our Website, the other entities (for example, social networks) may also use their own anonymous cookies designed so that the programs or applications developed by them would suit your needs. Due to the specific features of the functioning of the cookies, our Website does not have access to the information transmitted by these cookies, likewise other entities do not have access to the information collected by the cookies set by us. Such other type of third-party cookies used on our Website may include: Necessary cookies:

• hasoffers_session (60 days)
• intercom-id-* (90 days)
• intercom-session-* (90 days)

Functional cookies:

• “Google”
• “Facebook”

Analytical cookies: “Google Analytics”:

• utm_campaign (30 days)
• utm_medium (30 days)
• utm_source (30 days)
• utm_data (hostinger cookie for Google Analytics data – 30 days)

  We use Google Analytics, a web analysis service provided by Google, Inc (hereinafter referred to as “Google”). The information collected by Google Analytics is transmitted to and stored with Google. Google may transmit the information collected by Google Analytics to the third parties as required by the law or when those third parties process the information in the name of Google. We recommend consulting the Google Privacy and Cookies Policy on a separate and regular basis. Marketing, targeting and advertising cookies:

• “Adwords retargeting”
• “Facebook retargeting”

All information about the cookies used by us is recorded below:

Name of the cookie	Provider/ Description	Moment of creation	Duration	Purpose/ Data collected
cart-*	Our own system functional cookies	Entering the website	30 days	Used to identify if user came from our free portal, what is added to the cart, check if user is logged in or not, saves coupon in order to apply at the checkout.
client_view			30 days
progress_bar			7 days
coupon_cookie			30 days
000user_id			1 day
cookie_consent			365 days
offer-popup-closed			1 day
_cfduid	Claudflare	Entering the website	30 days	Used to identify trusted web traffic. The _cfduid cookie collects and anonymizes End User IP addresses using a one-way hash of certain values so they cannot be personally identified.
SNC	Sleeknote	Logging into hPanel	1 year	Contains data for us of conditions, how often a snapshot is displayed, references, queries to look for, etc.
SNS	Sleeknote	Logging into hPanel	Until closing the web page	Activation of Sleeknote session (Used for newsletter sign-up form)
__cflb	Cloudflare	Logging into hPanel	1 hour	We use Cloudflare cookies as part of our website security, and to distribute our incoming network traffic across our servers to optimise our website’s performance to our users.
tokenSet	Session cookie	Logging into hPanel	Until closing the web page	We use session token for authentication. Date of the time session token was set.
1P_JAR	Google	Logging into hPanel	19 days	Set by Google. This group sets a unique ID to remember your preferences and other information such as website statistics and track conversion rates
language	Our own system cookie	Logging into hPanel	1 year	Sets panels language
_ga	Google	Logging into hPanel	2 years	This cookie is set by Google Analytics used to distinguish users (unique identifier)
special24	Our own system cookie	Upon login into hPanel when promotion is active	5 years	Unique identifier
nps-panel	Net Promoter Score	When NPS popup is closed	14 days	Marks that popup was closed
nps-limit			1 day
SNC	Sleeknote	Logging into cPanel	1 year	Contains data for use of conditions, how often a snapshot is displayed, references, queries to look for, etc.
SNS			Until closing the web page	Activation of Sleeknote session (Used for newsletter sign-up form)
notifications_update	Our own system cookie			Updates the last time notifications were seen
notifications_unread				Amount of unread notifications
hg_theme			2 Hours	Sets color theme
hg_lang				Contains language for the user
PHPSESSID			Until closing the web page	Unique identifier Necessary & standard cookie for upholding the session
xyz-promo		Logging into cPanel when promo is active	Until closing the web page	Value indicating if promotional popup was shown
skip-xyz-promo
upgrade-popup
email		Logging into cPanel	2 years	Client’s login email
onboarding_start		Start of onboarding	1 day	Value indicating if user has started onboarding process
delegate_access_hash		Access granted via access manager	2 days	Unique identifier
campaign	Our own system cookie	Logging into cPanel	30 days	Sets promotional campaign
setup_flow	Our own system cookie	After logging into cPanel during order setup	2 hours	Value indicating if user has started order setup process
askUserDescriptionForm	Our own system cookie	After logging into cPanel and answering survey	3 days	Value indicating that user has seen survey
__cflb	Cloudflare	Logging into cPanel	1 day	We use Cloudflare cookies as part of our website security, and to distribute our incoming network traffic across our servers to optimise our website’s performance to our users.
Intercom	Intercom support software	Logging into members area	90 days	Used to identify user, log him into the intercom widget
Google DoubleClick	Google Marketing campaign cookie	Entering the website	30 days	Used to measure the effectiveness of its online marketing campaigns
Google Analytics	Google Web Analytics	Entering the website	90 days	Google Analytics sets a cookie in order to evaluate use of our services and compile a report for us
Facebook	Cookies added by Facebook	Logging in with Facebook login		Used to identify user who logged in using Facebook login.
Google	Cookies added by google login	Logging in with Google		Used to identify user who used google auth to login / sign up.

Statistics or analytics cookies help us to understand how our visitors interact with websites by collecting and reporting information anonymously:

Name of the cookie	Provider/ Description	Duration	Purpose/ Data collected
_vis_opt_s	WVO	100 days	Tracks sessions created for a user. The number of times the browser was closed and reopened.
_vis_opt_test_cookie	WVO	Expires on browser close	Session cookie generated to detect if the cookies are enabled on the browser of the user or not. It also helps in tracking the number of browser sessions a visitor has gone through.
_vwo_uuid_v2	WVO	1 year	Calculates Unique Traffic On a website
_vwo_sn	WVO	30 mins and reset again to 30 mins on user activity.	Stores session-level information
_hjid	Hotjar	365 days	It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.
_hjTLDTest	Hotjar	Session	When the Hotjar script executes we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, we try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed.
_hjAbsoluteSessionInProgress	Hotjar	30 Minutes	This cookie is used to detect the first pageview session of a user. This is a True/False flag set by the cookie.
_hjIncludedInSessionSample	Hotjar	30 Minutes	This cookie is set to let Hotjar know whether that visitor is included in the data sampling defined by your site’s daily session limit.
JSESSIONID	New Relic Non-Essential Cookies	Session	New Relic cookie which is used to monitor session counts for an application
_gid	Google Analytics	1 Day	This cookie is set by Google Analytics used to distinguish users
_gat	Google Analytics	1 minute	Used to throttle request rate
_gaexp	Google Analytics	90 days (typically, depends on experiment length)	This cookie is set by Google Analytics used to determine a user’s inclusion in an experiment and the expiry of experiments a user has been included in.

  Marketing or advertising cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and herby more valuable for publishers and advertisers

Name of the cookie	Provider/ Description	Duration	Purpose/ Data collected
_gcl_au	Google Analytics	3 months	This cookie is set by Google Analytics to take information in advert clicks and store it in a 1st party cookie so that conversions can be attributed outside of the landing page.
test_cookie	Google	1 day	This cookie is set by Google used to check if the user’s browser supports cookies.
pagead/1p-user-list/#	Google	Session	Used by DoubleClick to determine whether website advertisement has been properly displayed in order to make marketing more efficient.
_uetsit	Google Tag Manager	Persistent	Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor’s preferences.
_uetsit	Google Tag Manager	1 day	Collects data on visitor behavior from multiple websites, in order to present more relevant advertisement. This also allows the website to limit the number of times that they are shown the same advertisement.
_uetsit_exp	Google Tag Manager	Persistent	Contains the expiry-date for the cookie with corresponding name.
ads/ga-audiences	Google	Session	Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor’s online behaviour across websites.
_fbp	Facebook	3 moths	Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.
fr	Facebook	3 moths	Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.
tr	Facebook	Session	Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.
MUID (Microsoft User ID)	Microsoft	1 year	This cookie is set by Microsoft as a unique user ID. The cookie enables user tracking by synchronising the ID across many Microsoft domains.
_uetvid	Microsoft Bing Ads	16 days	This is a cookie utilised by Microsoft Bing Ads and is a tracking cookie. It allows us to engage with a user that has previously visited our website.
_uetvid_exp	Microsoft Bing Ads	Persistent	Unclassified

 

3. REFUSAL OR BLOCKING THE COOKIES

Many web browsers are set so that they would automatically accept cookies. The Visitors may, at their discretion, block or delete cookies and similar unique identifiers, if the settings of their browser or device enable them to do so. Nevertheless, if you refuse or block the cookies or other similar technologies, some functions of the Website may be inaccessible to you or they may operate not so efficiently. Nevertheless, we draw your attention that necessary cookies are necessary for functioning of our Website, and in case of your objections, we will not be sure about functioning of the Website. You may require that we delete all the data about you, as collected and processed with the help of the cookies, by contacting to the email address gdpr@hostinger.com. Such data will be deleted not later than within 28 days after contacting to the above-mentioned email address. You can opt out of Google Analytics without affecting how you visit our site. For more information on opting out of being tracked by Google Analytics across all websites you use, visit this Google page:  https://tools.google.com/dlpage/gaoptout. You may find more information about how to delete cookies, as well as the other useful information related to the use of the cookies, on the website https://www.allaboutcookies.org/.

4. GENERAL

This Cookie Policy may be updated by the Company. The Company will inform the Visitors about the updates, by providing the new version of the Cookie Policy. For this reason, we recommend that you periodically visit our Website, where you will always find the latest version of this Cookie Policy. This Cookie Policy shall be applied from the date of announcement of it on the Website.

STANDARD REFUND TERMS

Products purchased from Hostinger may be refunded only if canceled within 30 days of the date of the transaction. Note: Due to their nature, cryptocurrencies, tokens and digital assets are generally irreversible and their exchange rates are highly volatile and transitory. We can not be responsible for any risk including but not limited to exchange rate risk and market risk. Products purchased using cryptocurrencies, tokens or digital assets will not be refunded. Note: If a refund back to the original payment method is not possible, a refund to your Hostinger balance can be offered as an alternative. “Date of the transaction,” for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by Hostinger in accordance with the terms and conditions of the applicable product or service agreement (Terms of Use). You may cancel a product at any time, but a refund will only be issued if cancellation is requested within the refund timeframe specified for the applicable product, if available at all. Note: Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products:

PRODUCTS AVAILABLE FOR REFUND UNDER STANDARD TERMS

• Hosting (all plans, except first payment after Free Trial)
• SSL Certificates
• Daily Backups
• CloudFlare
• Hostinger Email
• Titan Email
• Priority Support
• NordVPN 6 and 12-month plans
• Windows VPS
• Minecraft VPS
• Linux VPS

PRODUCTS NOT AVAILABLE FOR REFUNDS

• Redemption Fees
• Domain Name Renewals
• Domain Name Transfers (if the transfer is successful)
• Privacy Protection
• SEO Toolkit
• SEO Marketing Panel
• Google Workspace Email
• VPS License

Any products or services that were suspended, canceled, or terminated due to the abusive usage of the products, services, or any other violation of the Terms and Conditions are not eligible for a refund. The purpose of the refund is for customers to try and understand whether the services provided by Hostinger suit their needs. In any way, Hostinger will not tolerate abusive usage of refunds (i.e., refunding the same services multiple times and (or) repetitively purchasing and asking for a refund for services purchased in bulk, etc.). Hostinger remains a right to unilaterally decline the request for a refund if any of the signs related to the abusage of the refunds occur.

PRODUCTS WITH SPECIAL REFUND TERMS

New Domain Name Registrations: Refundable if canceled and processed within four days of registration (96 hours). Domain Name Transfers: Refundable within four days of registration (96 hours) only if the transfer is unsuccessful. The following ccTLD registries DO NOT permit refunds upon cancellation:

• .be
• .br (including .com.br and .net.br)
• .ca
• .ch
• .cz
• .dk
• .es (including .com.es, .nom.es, and .org.es)
• .eu
• .fr
• .hu
• .it
• .nl
• .nu
• .ru (including .com.ru, .net.ru, and .org.ru)
• .se
• .cat
• .asia
• .de
• .co.uk
• .eu
• .in
• .us
• .pl
• .se
• .pw
• .co.in
• .ag
• .xxx
• .vc
• .tf
• .re
• .pm
• .net.mx
• .mn
• .lv
• .lt
• .lc
• .jp.net
• .in.net
• .frl
• .dk
• .com.se
• .com.pl
• .com.de
• .cl
• .bz
• .at
• .am
• .ae.org
• .yt
• .wf
• .tv
• .sc
• .pt
• .net.pl
• .mx
• .lu
• .li
• .la
• .info.pl
• .gr.com
• .fm
• .cx
• .com.pt
• .com.mx
• .cn.com
• .cc
• .biz.pl
• .ar.com
• .com.au

REFUNDS FOR SPECIAL DEALS From time to time, HOSTINGER offers special deals such as a free domain when buying 12/24/48 months hosting plan. Keeping in mind that there are different conditions for domain refunds (as described in this Refund Policy), Hostinger remains the right to refund you a difference between your paid amount and the domain you received for free price. In such a case, you can keep using a domain name for the remaining billing period term. PAYMENT METHODS WITH SPECIAL REFUND TERMS: Please note that all payment processors have different policies and requirements for refunds and there are some payment methods that are not eligible for a refund under any circumstance. Please be informed that products purchased using these payment methods can not be refunded to the original payment source:

• Multibanco (Portugal)

However, we can offer refunds to your Hostinger Balance and/or to PayPal in case when you provide a valid PayPal account that belongs to you. The following payment method supports full refunds only:

• VTC Pay (Vietnam)

REFUNDS FROM BALANCE

Over-funded balance can be refunded within 30 days of the payment that resulted in the over-funding. In special cases, other payments can be refunded instead of the original payment if the 30-day time-frame can be applied to those payments.

CHARGEBACKS

If at any time, we record a decline, chargeback, reversal, payment dispute, risk of payment fraud or other rejection of a charge of any payable fees on your Hostinger account (“Chargeback”), this will be considered as a breach of your payment obligations hereunder, therefore you agree that Hostinger may pursue all available lawful remedies in order to obtain payment, including but not limited to, immediate termination, without notice to you, of your Hostinger account and any domain names or Hostinger services registered or renewed on your behalf (“Services”). In addition, this will also result in disabling the option to checkout with a credit card for your Hostinger account to limit the risk of payment fraud. In the event a Chargeback is performed, your Hostinger account may be blocked without the option to re-purchase or re-use it, and any data contained in such a Hostinger account, including any certain content, features, or capacity of your Hostinger account may be subject to cancellation and loss of data. Your use of the Hostinger Services and the ability to checkout using credit card will not resume until you:

• verify the payment method used for the disputed transaction, either by providing:

• proof of the payment; or
• a simple censored photo of the credit card, with uncovered first 6 (six) and last 4 (four)  digits.

• pay any applicable fees in full, including any fees and expenses incurred by Hostinger and/or any third party services for each Chargeback received (including fees for Hostinger Services provided prior to the Chargeback, handling and processing charges and fees incurred by the payment processor).

Cases related to criminal fraud chargebacks or obvious payment fraud (i.e. cases where compromised credit card details were used to make purchases) will result in permanent service termination without any option to recover. If you have any questions or concerns regarding a payment made to Hostinger, we encourage you to first contact our Customer Support team before filing a Chargeback or reversal of payment, in order to prevent the Hostinger Services from being canceled and your Hostinger account being blocked, and to avoid the filing of an unwarranted or erroneous Chargeback, which may result in your being liable for its applicable fees, in addition to re-payment of all the fees applicable to the Hostinger Services purchased (and charged-back) by you. We reserve our right to dispute any Chargeback received, including by providing the relevant credit card company or financial institution with any information and documentation proving that the User responsible for such Chargeback did in fact authorize the transaction and make use of the Services rendered thereafter.

How we handle Customer Service

You can contact a professional from the Customer Success team through:

Live chat:

• From your account or from the Help Center. We will reply as soon as possible.

Email/Ticket system

• Sending an email message to support@najhosting.com. We will reply within 1 business day.

If you need any other kind of help, contact us.

Social-hosting Ltd (“social-hosting”) supports the protection of intellectual property. Whether you are the holder of a trademark, service mark, or copyright, social-hosting is committed to helping you protect your legal rights. Therefore, we have established the following policies for considering trademark and/or copyright infringement claims.

Domain Name Dispute Claims

Please refer to the Uniform Domain Name Dispute Resolution Policy (the “UDRP”) if you have a concern or dispute about a registered domain name. Any dispute regarding the registration of domain names will need to be sent either to the registrant or to an ICANN-approved arbitration provider. This Trademark/Copyright Infringement policy specifically excludes domain name disputes and has been established to allow reporting of possible violations involving other social-hosting products and services.

Copyright and Trademark Claims

1. To notify social-hosting that there has been a copyright or trademark violation, please follow the specific instructions in (A) for filing a trademark claim, or (B) filing a copyright complaint.
2. If you are responding to a complaint of infringement, you will need to follow our Counter Notification policy in (C).

A. Trademark Claims 1. If you (the “Complaining Party”) would like to submit a trademark claim for violation of a mark on which you hold a valid, registered trademark or service mark (registered with the appropriate intellectual property organization of your country; state registrations and registrations on the Supplemental Register are not considered valid for these purposes), social-hosting requests that the Complaining Party substantiate such claim by providing the following information via email to abuse@najhosting.com. The words “Trademark Claim” should appear in the subject line of the email. To be considered effective, a notification of a claimed trademark violation must include the following information:

• The trademark, service mark, trade dress, name, or other indicia of origin (“mark”) that is claimed to be infringed, including registration number.
• The jurisdiction or geographical area to which the mark applies.
• The name, post office address and telephone number of the owner of the mark identified above.
• The goods and/or services covered by or offered under the mark identified above.
• The date of first use of the mark identified above.
• The date of first use in interstate commerce of the mark identified above.
• A description of the manner in which the Complaining Party believes its mark is being infringed upon.
• Sufficient evidence that the owner of the website that is claimed to be infringing is a social-hosting customer.
• The precise location of the infringing mark, including electronic mail address, etc.
• A good faith certification, signed under penalty of perjury, stating:

1. The content of the website [identify website] infringes the rights of another party,
2. The name of such said party,
3. The mark [identify mark] being infringed, and
4. That use of the content of the website claimed to be infringing at issue is not defensible.

2. Upon receipt of the appropriate information identified in Section 1 above, for trademark claims, social-hosting will initiate an investigation and forward the Complaining Party’s written notification to the alleged infringer. While social-hosting is investigating the claim, social-hosting, at its sole discretion and without any legal obligation to do so, may temporarily remove the allegedly infringing material, notify the alleged infringer it will lock down the domain name(s), redirect the DNS,and/or if it is solely stored on a social-hosting server, temporarily remove or deny access to the allegedly infringing material. 3. If social-hosting concludes that the Complaining Party has raised a legitimate trademark claim, it may, at its sole discretion and without any legal obligation to do so, continue to suspend the alleged infringer’s social-hosting account and/or if it is solely stored on a social-hosting server, deny access to the allegedly infringing material. If social-hosting concludes that the Complaining Party has not raised a legitimate claim, social-hosting will restore access to the allegedly infringing material. 4. The Complaining Party should understand that social-hosting, an affiliate of ICANN accredited registrar, and its customers are bound by the UDRP. Nothing in this Policy should be construed to supersede the UDRP, nor the obligation of social-hosting and its customers to abide by it in the context of domain name disputes. B. Copyright Claims 1. If the Complaining Party would like to submit a copyright claim for material on which you hold a bona fide copyright, social-hosting requests that the Complaining Party substantiate such claim by providing the following information via email to abuse@najhosting.com. The words “Copyright Claim” should appear in the subject line of the email. To be considered effective, a notification of a claimed copyright infringement must be provided to social-hosting and must include the following information:

1. An electronic signature of the copyright owner, or a person authorized to act on behalf of the owner, of an exclusive copyright that has allegedly been infringed.
2. Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works on that site.
3. Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit social-hosting to locate the material.
4. Information reasonably sufficient to permit social-hosting to contact the Complaining Party, such as an address, telephone number, and, if available, an electronic mail address at which the Complaining Party may be contacted.
5. A statement that the Complaining Party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
6. A statement that the information in the notification is accurate, and under penalty of perjury, that the Complaining Party is the owner, or is authorized to act on behalf of the owner, of an exclusive right that is allegedly infringed.
7. For Copyright Claims, upon receipt of appropriate notification from the Complaining Party, pursuant to Section 1 of Copyright Claims above, social-hosting will initiate an investigation and forward the Complaining Party’s written notification to the alleged infringer. While social-hosting is investigating the claim, social-hosting, at its sole discretion and without any legal obligation to do so, may notify the alleged infringer it will lock down the domain name(s), redirect the DNS, and/or if it is solely stored on a social-hosting server, temporarily remove or deny access to the allegedly infringing material.
8. If social-hosting concludes that the Complaining Party has raised a legitimate copyright claim, it will continue to suspend the alleged infringer’s social-hosting account and/or if it is solely stored on a social-hosting server, deny access to the allegedly infringing material. If social-hosting concludes that the Complaining Party has not raised a legitimate claim, social-hosting will restore access to the allegedly infringing material.

C. Counter Notification Policy

1. Counter Notification.If you have received a notice of copyright or trademark infringement that you wish to challenge based on a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled, you may provide Counter Notification by emailing abuse@najhosting.com and including the following:
   1. An electronic signature of the alleged infringer.
   2. Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled.
   3. A statement under penalty of perjury that the alleged infringer has a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled.
   4. The alleged infringer’s name, address, and telephone number, and a statement that the Infringer consents to the jurisdiction of the Federal District Court for any judicial district in which social-hosting may be found, and that the alleged infringer will accept service of process from the Complaining Party or an agent of such Party.
2. Upon receipt of a Counter Notification as described in Section 1 above, social-hosting shall promptly provide the Complaining Party with a copy of the Counter Notification, and inform such Party that it will cease disabling access to it in ten (10) business days. social-hosting will replace the removed material and cease disabling access to it in not less than ten (10), nor more than fourteen (14), business days following receipt of the Counter Notification, unless social-hosting first receives notice from the Complaining Party that such Complaining Party has filed an action seeking a court order to restrain the alleged infringer from engaging in infringing activity relating to the material on social-hosting’s system or network.

D. Repeat Infringers It is social-hosting’s policy to provide for the termination, in appropriate circumstances, of social-hosting customers and account holders who repeatedly violate this policy or are repeat infringers of copyrighted works, trademarks or any other intellectual property.

1. Social-hosting’s trademarks, service marks, logos, trade dress, web design, and other brand features (“Brand Characteristics”) are protected by applicable trademark, copyright and other intellectual property laws.

If you are interested in promoting Social-hosting on your website, we encourage you to consider membership in our Affiliate Program, where we provide links and banners that you can use to spread the word about Social-hosting and to earn money for yourself. Generally, we do not provide our corporate logos for personal use other than through our Affiliate Program, and membership in our Affiliate Program does not allow you to use our Brand Characteristics in any way other than by displaying in an unaltered state the icons, banners, and graphics provided through that program. We do not allow the use of our trademarks in advertising, including in Google AdWords, nor do we allow the use of our trademarks in domain names. If you are granted permission to use the Social-hosting Brand Characteristics, please use them in accordance with the following guidelines:

2. What to do:

1. When you are using a Social-hosting trademark, be sure to include the ® symbol the first time that you use the mark in a document, such as in the title or heading, or when first referenced in your text.
2. If you are using a Social-hosting trademark, be sure to distinguish the trademark from the surrounding text. You may distinguish the mark by capitalizing the first letter, capitalizing or italicizing the entire mark, placing the mark in quotes, or using a different font or type style to highlight the mark.
3. Use the trademark as an adjective, not as a noun or verb, and not in the plural or possessive form.

3. What not to do:

1. If you are using a Social-hosting Brand Characteristic, make sure that you don’t alter it in any way. Don’t remove, distort or change any element of a trademark or logo.
2. Don’t incorporate a Social-hosting Brand Characteristic into your own product name, service name, trademark, logo, or company name.
3. Don’t display a Social-hosting Brand Characteristic as the most prominent visual element of your website, product or service.
4. Don’t display a Social-hosting Brand Characteristic in any manner that is misleading, unfair, defamatory, infringing, libelous, disparaging, obscene or otherwise objectionable as determined by us in our sole discretion.
5. Don’t use a Social-hosting Brand Characteristic in any manner that violates any laws or regulations.
6. Don’t display a Social-hosting Brand Characteristic on any website that contains adult content or that promotes the sale of alcohol or tobacco or gambling to persons under twenty-one years of age.
7. Don’t display a Social-hosting Brand Characteristic in any manner that implies that you are related to, affiliated with, sponsored or endorsed by us.
8. Don’t imitate the look and feel of any of our websites or pages contained in any of our websites, including without limitation, the branding, color combinations, fonts, graphic designs, product icons or other elements associated with us.
9. Don’t frame or mirror any page of the Social-hosting website.
10. Don’t bid on or otherwise use Social-hosting trademarks in Google AdWords or other pay-per-click advertising.
11. Don’t include Social-hosting trademarks in any domain name.

Process for Handling Abuse:

WHOIS INACCURACY

How to Submit the complaint

• Complainant needs to fill the whois reporting form available at https://www.najhosting.com/contact
• Enter the domain name and describe the whois inaccuracy.
• Enter you name and email address on which you wish to receive our reply.
• Click send.

Process to address whois inaccuracy complaint

• Our Abuse team will send a mail to the Registrant of the domain name asking them to correct the whois details of their domain name within the 7 days.
• If the Registrant fails to modify the whois details / fails to update the registrar with the sufficient proof to prove that the current / modified whois details are accurate; the domain name will be suspended for whois inaccuracy after the allotted 7 day period gets over.

SPAM

How to Submit the complaint

• Complainant needs to fill the spam reporting form available at https://www.najhosting.com/contact
• Enter the domain name and COMPLETE headers & body of the spam mail. Message headers & body are the most important proof of the spam and without it we cannot verify the complaint.
• Enter you name and email address on which you wish to receive our reply.
• Click Send.

Process to address spam complaint

• Our Abuse team will verify the spam headers/body to determine from where the spam was originated and the Type of spam.
• In case of compromised/hacked domain scenario and first promotional spam instance, a warning will be sent to the domain registrant. Subsequent spam complaint will result in suspension of the domain.
• In case of deliberate phishing / 419 scam / Malware distribution, the domain name will be suspended directly.

OTHER ABUSE (Phishing/419 scam)

How to Submit the complaint

• Complainant needs to fill the abuse reporting form available at https://www.najhosting.com/contact
• Enter the domain name and the detailed complaint. Complaint should include details of abuse along with the evidence to support it.
• Enter your name and email address on which you wish to receive our reply.
• Click Send.

Process to address other abuse complaint

• Our Abuse team will go through the complaint to determine the type of the abuse.
• In case of compromised/hacked domain, a warning will be sent to the domain registrant. If the registrant fails to remove the unauthorized content, the domain name will be suspended.
• In case of deliberate abuse like phishing / Malware / 419 scam / Child Pornography the domain name will be suspended directly.

After submitting an abuse report, a ticket is received at our centralized ticketing system to track reports. Each of the reports has a unique ID, which is used for internal administration purposes. After the investigation, this unique id will be referenced to respond accordingly with our review and any subsequent next steps.

 DATA REQUEST POLICY

1. Types of Requests. We receive the following types of requests concerning customer data:
   • Data Requests. A data request is a request for information or documents relating to customer accounts in connection with official criminal investigations or other official legal proceedings. Except in limited emergency situations (see below), we require data requests to be made through formal U.S. legal process and procedures, and we respond to such requests as required by law. Examples of data requests include:
     • Subpoenas
     • Court Orders
     • Search Warrants
     • Legal process received from outside the United States may require a Mutual Legal Assistance Treaty (MLAT) with the United States
     • Other forms of legal process such as Civil Investigative Demands
   • Preservation Requests. A preservation request asks social-hosting to preserve customer account records in connection with official criminal investigations or other official legal proceedings. Preservation requests must include the following information:
     • Identification of the account(s) at issue (as further described in Section 4 below);
     • Identification of the investigating agency and/or specific pending official proceedings (requests must be signed on law enforcement letterhead );
     • Assurances that the requesting agency or individual is taking steps to obtain appropriate legal process for access to the data that we are being asked to retain; and
     • A valid return email address and phone number.
   • Emergency Requests. An emergency request is only appropriate in cases involving imminent serious bodily harm or death. We respond to emergency requests when we believe in good faith that such harm may occur if we do not respond without delay. Notice to Customers. Our policy is to notify customers of requests for their data unless we are prohibited from doing so by statute or court order. Information to Include in a Request. The following information must be included in a request for customer data:
   • First and last name of the customer and email address associated with the account; and
   • Domain name and/or IP address associated with the account. We may not be able to respond to a request without this information. Additionally, we reserve the right to request a copy of the complaint and any supporting documentation that demonstrates how the information requested is related to the pending litigation and the underlying subpoena.
2. Submitting a Request. All requests should be mailed or emailed to the following: social-hosting Ltd., 7 CORONATION ROAD, DEPHNA HOUSE, LAUNCHESE LONDON UNITED KINGDOM NW10 7PQ OR email to: abuse@najhosting.com IMPORTANT NOTE: IN THE EVENT YOU SEND US A NOTICE OF ANY KIND VIA EMAIL AND DO NOT RECEIVE A RESPONSE FROM US, PLEASE SUBMIT A DUPLICATE COPY VIA PAPER. DUE TO THE VAGARIES OF THE INTERNET AND EMAIL COMMUNICATION IN PARTICULAR, INCLUDING WITHOUT LIMITATION THE BURDENS OF SPAM AND THE OCCASIONAL UNINTENDED EFFECTS OF SPAM FILTERS, SENDING AN ALTERNATE FORM OF NOTICE, WILL HELP ASSURE THAT YOUR NOTICE IS RECEIVED BY US AND ACTED ON IN A TIMELY MANNER.
3. Fees. We may seek reimbursement for costs in responding to requests as provided by law and may charge additional fees for costs in responding to unusual or burdensome requests.
4. Available Information. Depending on the type of formal legal process provided, we may be able to respond with one or more of the following types of data:
   • Non-Content. We will produce non-content information such as basic subscriber information which may include the following subject to a valid request:
     • Name
     • Email addresses
     • Date and time of account creation
     • Billing information
     • IP Logs
   • Content. We will only produce customer content (such as website files and email content) pursuant to a valid search warrant from an entity with proper jurisdiction.